Our availability
The health and safety of our employees, customers and business partners is a top priority for WERTGARANTIE. We consider it as our responibility to remain a reliable and accessible contact person even during the crisis period of COVID-19. We are still available for you personally with our advice, our service and our products. As usual, you can reach us online, by phone, email or chat.

Do you have any questions about the Customer Portal? Below we have put together key questions and answers about the WERTGARANTIE Customer Portal.

Please note that the following information represents the current policy conditions of our products and may vary depending on the insurance product. Please refer to your policy documents for the contractual conditions that apply to you. If you have any further questions or require quick assistance, please contact our customer service via our live chat.


If you can’t remember your password, it’s easy to get a new one. Just click on Forgotten password. You will receive the password by email at the address you provided.

Your contract number is an 8-digit number. You can find it in various places. If you have documents from correspondence relating to past contracts, your can find your contract number there. The contract number is also noted in the payment reference field in our debits from your account. If you cannot find your contract number, please contact the WERTGARANTIE customer service department on +49 (0)511 71280-123 and ask for your contract number.

You can find your mandate reference (follows MREF+) here or your contract number (follows “Vertrag” (“contract”)) on your bank statement.

Example: The appearance of bank statements can vary from bank to bank.

It may take a few minutes for the email to be sent to you. Thank you for your patience. If you still have not received an email after several minutes, please check whether the email with the confirmation link has been filtered by a spam filter in your mailbox. If after a while you have not received an email, please request a new confirmation link under Register.


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